This afternoon I was speaking with one of our department managers about an upcoming trip I would be taking to New Orleans. She is a smart women, smart enough to have taken over her boss's job and continue to do hers without too many glitches along the way. She is a perfect employee for a company. She listens to the policies and dares not sway from them - our SOP is a bible to her daily decision making.
Sounds great doesn't it? That is until I have to request a company car and get told that I might need to incur the cost to rent a vehicle so they can maintain one vehicle locally. I inquired if there were even shoots locally during my trip and was told it did not matter, the rule was to have one company for local issues that might arise.
Its not her decision, she is just following the rules set in place...and as we all know black and white rules leave no room for intelligent employees to make rational decisions which may save the company money or time.
Has your organization empowered your employees - executive or administrative - to sway from standard SOPs when the situation warrants?
Building trust and confidence should not stop at just your customers, you should strive to build those same qualities with your employees.