Seth, referring to some customers being jerks, stated "If you're going to be in the service business, you need to accept that or you're going to hate it and be lousy at it, both at the same time."
I wonder, when did customer service become more about "what we CAN'T do" versus "How can we help you?"
This is true in HUGE corporations but equally true in simple neighborly behavior. Helping people for the sake of helping them - with no expectations of gain - isn't that what makes us good people? Sure its inconvenient at times, but its the right thing to do AND it makes a huge difference - to you, to the world, and especially to the person you helped out.